How to reach us!
We're happy to help you with your concerns. Simply call us at our phone number or contact us by email. We look forward to hearing from you!
Fraport AG
Frankfurt Airport Services Worldwide
VIP Services
60547 Frankfurt am Main
Germany
Phone +49 69 690-70366
Fax +49 69 690-70369
Email vip-services@fraport.de
Important Notice Regarding Terminal 3
Starting Thursday, April 23, 2026, the new Terminal 3 at Frankfurt Airport will begin operations. During the initial phase, the transition may result in longer wait times for certain procedures, including our VIP-Services. If your flight is scheduled to depart from Terminal 3, we ask that you allow significantly more time than usual for your stay at the airport so that we can ensure a smooth process and you can board your flight on time.
Airlines are moving from Terminal 2 to Terminal 3 at different times — you can find detailed information in our airline overview.
Should you have any questions, please feel free to contact our booking office by phone at +49 69 690 70366 or by e-mail at vip-services@fraport.de.
Arriving by car
- The Fraport AG VIP Terminal is located at Gate 19 of Terminal 1, Arrivals Level, adjacent to Hall A.
- Data for your GPS link for Google Maps navigation device: Arrivals Sheet, 60549 Frankfurt am Main, GPS data: GPS link
- Detailed driving directions as a PDF can be downloaded here:
Directions:
